Every product subscription already includes a basic support package with access to the restricted WeXtend support forums. Even though support requests are usually addressed within a day or two, forums have their shortcomings when it comes to privacy.

As a premium support subscriber you will receive:

1. Access to a ticket support system for making support requests in all privacy. Every piece of information, including attachments, log files and access information is kept private and only visible to WeXtend representatives.
2. Top priority support. Requests made using the ticket system receive top priority and will be addressed before any request made in the support forums.
3. Direct access to WeXtend lead developers for solving any problem you might experience. No more filtering processes that take a lot of time, energy and efforts.
4. In site interventions by the WeXtend lead developers themselves. Forget about the never ending post exchanges for trying to solve a problem. Just provide them with the required information and let them do the whole job.

A premium support subscription is provided as an option for WeXtend main products subscriptions. Once purchased, main and optional products will benefit from the premium support advantages as long as they remain active.

As an example, the WxGallery premium support subscription requires an active WxGallery subscription. Once purchased, you will be able to submit WxGallery support tickets as long as both, the WxGallery premium support and the WxGallery subscriptions remain active. The same applies for optional products of a main product. If in addition to the WxGallery subscription you have also bought an optional WxGallery component, you will be able to submit support tickets for the component as long as both, the WxGallery premium support and the component subscriptions remain active.